FAQs

We commit to processing and shipping your order within 2 business days. We estimate a total delivery time of 2-5 working days. Once your order has shipped, our courier will provide tracking information and an approximate delivery day but unfortunately cannot provide the exact time. Our full shipping policy is available here.

We deliver nationwide throughout South Africa to any address where our courier is able to complete a standard delivery. If our courier cannot deliver to your address -- for example, in cases of remote outlying locations or areas deemed high risk -- we will work with you to make alternate arrangements. In these cases, our courier can typically deliver to a nearby depot where you can collect. Our courier partners only deliver to a physical address, not a P.O. Box. We are unfortunately not able to ship to customers outside of South Africa.

Once you place your order, you will immediately receive a confirmation email from us. Once your product has shipped, you will receive a second email with tracking details. If you haven't heard from us and are concerned about your order, please contact us. We will respond as soon as possible.

We offer returns for store credit, a different product, or a refund within 30 days of delivery. Our full return policy is available here.

We use Peach Payments, a trusted online payments platform in South Africa. Through Peach, we accept payment by card (Mastercard or Visa), EFT, Scan to Pay, or 1Voucher.

No, we are currently an online-only brand. We started Yowie believing that we could bring better products to South Africa’s fitness community by selling online. We understand that it can be important to see a product in person before making a final commitment, and whilst we always provide sizing charts, you may sometimes find that you need a different size. This is why we will happily return or exchange any of our products within 30 days of purchase.

If we have run out of stock for a certain product, we apologise for the inconvenience. We do our best to stay in stock. However, we frequently launch new products, and our newer lines sometimes go out of stock while we adjust production to match our customers' interest. We maintain waitlists for out-of-stock products. Please send us a message and we will let you know as soon as your preferred product is available again.

We do our best to provide lots of details on our product pages. But if something is missing, please contact us. We’re here to help.

We do our very best to bring you top quality products and great service, but if we’ve made a mistake, we will own up to it and sort out your issue. If you have feedback, we want to hear it. We are a small business run by real, committed people, and we care. Please contact us here.

Are you interested in stocking us or collaborating? We're always looking for like minded partners. Please send us a message.

Yes please. We are actively working to expand our range. Please contact us or comment on our social media with ideas and requests.